EXCHANGES + RETURNS

We totally understand that sometimes things don’t quite work out. Here are some of our rules for returning or exchanging merchandise:

  • Must be within 30 days of purchase
  • Product has not been worn / used to work out or washed
  • Tags are still attached

REFUNDS ON TRAINING

  • No Refunds will be given for any previously written training plans.
  • If you are unsatisfied with ANY completed training session, please let us know. We will happily work with you to correct it. We aim for every athlete to be 100% happy and confident with their purchase.
  • Gift Cards: no refunds will be given for unused gift cards. A transfer or exchange to another person is highly encouraged. Gift your friends with swim.bike.run.

SALE ITEMS CANNOT BE RETURNED OR EXCHANGED

Customer is responsible for all shipping charges to either return or exchange products. We suggest a shipping method with tracking and insurance to insure your product makes it back to Team Soul Sports HQ. We are not responsible for lost packages.